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Gladys Frawler is a well meaning but clumsy social worker that appears during the officer strike. For instance she looses track of Dot Farrar while taking her for a medical check. She says that she has to take a ride to the bank while Dot has an appointment with the doctor. She is told not to do the same mistake again by the governor. Gladys also introduces Rob Summerton to the prison, only for him to be murdered within minutes by Bev Baker.

Di O'Conner also played Tess earlier in the series